Draft terms of sale and privacy.

1. Seller and contact details

The seller is [legal name and legal form], registered in [country and registration authority], with registration number [TO COMPLETE]. The registered and operating address is [full address]. The brand name is [public-facing name subject to approval].

Customer service email: [TO COMPLETE]; telephone: [TO COMPLETE]; postal contact address: [TO COMPLETE]. VAT status and number, if applicable: [TO COMPLETE]. The return address is covered in section 4.

2. Products, prices, payment and order confirmation

The name, specifications, materials, quantity and necessary use and safety information for the goods you purchase are as recorded on the relevant product page and in the order record. The outline drawings and test prices on the current demo pages are not information for sales of actual goods.

The sales currency is [TO CONFIRM]. The way taxes are included in product prices is [TO COMPLETE]; delivery charges and any import VAT, customs duties or other charges are borne by [responsible party and collection method TO SPECIFY]. Before you submit an order that creates an obligation to pay, you will see [complete price and charge display method TO CONFIRM].

Available payment methods and payment service provider: [TO COMPLETE after merchant approval]. After submitting an order, you will receive order information through [channel allowing you to retain it TO CONFIRM]. The contract is formed when [specific conditions for contract formation TO COMPLETE]; payment confirmation is based on [transaction confirmation method TO SPECIFY]. If payment fails, goods are out of stock or an order cannot be accepted, we will explain how it will be handled through [channel TO CONFIRM].

3. Delivery and import charges

Goods are proposed to be dispatched from Shenzhen, China, with each order delivered by third-party logistics. Available delivery countries and regions are [TO COMPLETE]. Order processing time is [TO COMPLETE], the estimated transit time range is [TO COMPLETE by destination and service], and delivery charges follow [pricing rules TO COMPLETE].

The party responsible for import declarations is [TO CONFIRM]; import charges and the method of collection are [TO COMPLETE]. Delivery restrictions, information required for customs clearance and arrangements for delays: [TO COMPLETE]. Dispatch and tracking information will be supplied through [channel TO CONFIRM].

If a parcel does not arrive, is damaged or contains the wrong goods, please provide the order number and necessary details through the contact channels in section 1. Applicable handling, replacement dispatch or refund arrangements are [TO COMPLETE, preserving statutory consumer rights].

4. Withdrawal, returns and refunds

For orders of physical goods to which the ordinary EU distance-selling right of withdrawal applies, you may generally notify us of withdrawal from the contract within 14 days after receiving the goods, without giving a reason. The statutory exceptions applicable to specific goods are [TO SPECIFY for the actual goods; state explicitly if there are no exceptions].

You may notify us through [withdrawal contact channel TO COMPLETE], giving the order number, goods concerned, your name, contact address and notification date; you may also use [withdrawal form or online function TO ADD]. An acknowledgement will be sent through [channel allowing you to retain it TO CONFIRM].

The return address is [full address TO COMPLETE]. The return deadline, method and allocation of direct return costs are [TO COMPLETE in accordance with the law]. Please do not send goods to another address before the address is confirmed.

The scope of the refund, treatment of original delivery charges, refund deadline and whether the law permits waiting for the returned goods or proof of posting are [TO COMPLETE in detail]. Refunds will be handled through [arrangements for the original payment channel TO CONFIRM]; payment provider processing and bank crediting times are [verifiable explanation TO CONFIRM].

Where goods do not conform to the contract or are defective, your statutory remedies are not limited by the arrangements for returns following a change of mind. Goods sold in the EU generally carry a statutory guarantee of at least two years; applicable repair, replacement, price reduction or refund arrangements and contact methods are [TO SPECIFY for the actual market].

5. Personal data and privacy

The controller of personal data is [legal name], with contact address [TO COMPLETE]; the privacy contact email is [TO COMPLETE].

To process orders, payments, delivery, returns and necessary tax and accounting records, the categories of data we process are [TO LIST necessary names, contact details, delivery details, order and payment status and similar information]. The purposes, legal bases and retention periods for each processing activity are [TO COMPLETE individually].

Payment services are provided by [approved provider name TO COMPLETE]; the scope of payment data processing and the provider’s privacy information are at [link TO PROVIDE]. Logistics and other service recipients are [actual providers and processing roles TO COMPLETE]. Data required for delivery may be transferred to China; the applicable cross-border arrangements, safeguards and means of obtaining information about them are [TO COMPLETE after confirmation].

Within the scope of applicable law, you may request access, rectification, erasure, restriction of or objection to processing and data portability; contact method: [TO COMPLETE]. Related identity checks, response periods and the supervisory authority for complaints are [TO COMPLETE]. Processing of cookies, hosting logs and other technical data is [TO COMPLETE according to the actual website configuration]. Marketing subscriptions and how to opt out are [TO COMPLETE separately if enabled; state explicitly if not enabled].

6. Complaints and disputes

Please send complaints through [contact channel TO CONFIRM], giving the order number and necessary facts. Response arrangements are [TO COMPLETE]. Information on the applicable law, consumer dispute handling and competent bodies is [TO CONFIRM according to the seller and market]; no term excludes the mandatory rights consumers enjoy under the law.